Please also see our Terms & Policies page for additional info.
Where are you located?
Our main offices and production studio is located in Flint Hill, just outside of Wentzville, Missouri. We do not currently have a showroom that is open to the public, but we are more than happy to meet our clients where they are. We currently serve clients and businesses throughout St. Charles and St. Louis Counties, and we are expanding in every direction!
Can I get product samples? Do I have to pay for samples?
Yes, we can often get generic or blank product samples for your review at no charge to you. You may be required to pay shipping for the sample products, depending on quantity, type, and/or availability.
What are the minimum quantities I can get?
While we work diligently to offer products with minimums as low as possible, minimum requirements can, and will, vary depending on the product, customization, and supplier. We also work to maximize economies of scale, which means you will always see lower pricing with higher quantities - and higher prices with lower quantities. Please contact us to discuss your product quantity and budget needs!
How quickly can I get my products?
All products have a standard processing time of 7-10 business days, *after* final art approval, which does not include shipping time. Depending on the product and warehouse supplies, we can often get your products to you in less time, but always expect about 2-3 weeks of processing time between placing your order and when you receive it "in-hand".
Can I get a rush on my products?
Yes, many products do offer a rush option - we will make every effort to accommodate your delivery date. All rush orders will incur additional fees, which will vary depending on the situation. Give us a call to discuss your timeline and options.
How accurate are the prices on your website?
The prices on our website are our standard retail pricing. PLEASE CONTACT US to discuss product pricing! We are more than happy to discuss details to determine if your order is eligible for a lower price than what you see on our website! Please note that all pricing is subject to change at any time and without notice, and pricing is always subject to availability.
Are there any additional/other charges for custom orders?
All orders are subject to shipping and tax. There is also a standard, one-time set-up fee of $50 for all orders with custom artwork. This fee may vary (either way) depending on the product type and art file, but all customized products will incur a minimum set-up fee.
Will I see a preview of my custom product to approve before production?
Yes, within normal production time, we will provide an art proof for your approval before production. (Rush orders may have waived proof approval.) This is your final opportunity to review spelling, phone numbers, layout, etc., and make any changes before printing. After approval, you accept full responsibility for any errors.
How do I pay? Do you accept online payments?
We can accept your payment by cash, check, or credit card - and yes, we accept payments online! All orders must be paid in full prior to shipping unless payment terms have been set in advance.
What about art files? Can you help me with my artwork?
Yes, we can offer art file support. If you need assistance with your art files (brand new, edits to existing, file conversions, color matching, etc.), there is a minimum art fee of $45. This fee may be higher depending on the extent of the final formatting. Your print-ready artwork must be submitted to us in a vector file, 300 dpi or higher: AI, EPS, or CDR formats are preferred. Some files can be accepted in PDF format. We *cannot* accept JPG files as final art files.